Contact Us

Whether you want to get in touch by phone, email or even message us in real time using our Live Chat, our friendly advisors are here to help. Or for some quick answers try our FAQ’s page

Live chat

No matter what your question, our advisors are on standby to provide the answers right away.

Live chat

By mail

You can send us a letter directly to our Head Office at the following address:

1 Park Lane
Hemel Hempstead
Hertfordshire
HP2 4YL

By phone

To make a booking call
0333 202 5262
(Lines open 9am-9pm Mon-Fri)
(Lines open 9am-6pm Sat-Sun)

To talk about an existing booking call
0333 200 2525
(Lines open Mon-Fri 9am-7pm)

For a Sun Promotion Booking call
0333 200 2535

Adapted caravans please call
0333 202 5260
(Lines open 7 days a week 9am-9pm)

Change your address details
If you are looking to update your postal address we will need a signed letter, please send us your new address to the postal address above.

Complaints
Even though we'll do all we can to give you a fantastic holiday, things do sometimes go wrong. If you wish to make a complaint about a holiday you have already been on please write in to the Guest Relations team at the above address or email them with the following information:

Name
Address
Telephone number
Booking reference

Send it to guest.relations@bourne-leisure.co.uk

The letter or email must be from the lead booker within seven days of the end of your holiday. Please note that we ask for up to 14 days for a response to be issued once we have sent an acknowledgment.